Hyster enjoys a different relationship with all our customers. We strive to create complete customer satisfaction created through world class production. Our goal is to anticipate the needs of all our customers as well as deal with them with forklifts that deliver the value, the performance and the reliability that they demand.
At Hyster, we believe in starting with the client. We annually perform focus groups and offer an on-going voice of customer research both on-line as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make sure that the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to virtual, physical and environmental tests, in order to guarantee the lowest cost of ownership and total dependability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality Every Time
To initiate excellence from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold every worker accountable for constant quality, along with the 5s workplace organization in place to help us attain it.
Hyster provides a range of high quality features as standard with all our products. By remaining devoted to our focus on both quality and safety, and by being innovative from start to finish, we deliver some of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader within the industry.